This Privacy Policy explains how Pelican casino (“the Company”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data from users accessing our website, https://pelicancasino.games, in compliance with applicable laws and regulations, including those relevant to residents of New Zealand. Your privacy and the security of your information are our top priorities. This document details our practices and your rights regarding your personal data.
1. Collection of Personal Data
We collect personal data to provide, operate, and improve our services. The types of data we may collect include your name, date of birth, contact details (such as email address, phone number, and residential address), payment information, account details, gaming activity, IP address, device information, browser type, and any other information you provide during registration, gameplay, or communication with our support team.
2. Legal Basis for Processing
Pelican Casino processes personal data based on legitimate interests, contractual obligations, compliance with legal requirements, and, where necessary, your explicit consent. All data processing activities are conducted in accordance with the New Zealand Privacy Act 2020 and other relevant regulations.
3. Use of Personal Data
Your personal data is used to create and manage your account, verify your identity, process payments and withdrawals, fulfil legal and regulatory obligations, detect and prevent fraudulent or illegal activities, provide customer support, improve our services and website functionality, send service-related communications, and, where permitted, deliver promotional materials or marketing communications. We do not use your personal data for automated decision-making without human involvement.
4. Disclosure of Personal Data
We may disclose your personal data to third parties in the following circumstances: to service providers who facilitate website hosting, Pelican payments, customer support, know-your-customer (KYC) verification, and marketing; to regulatory authorities or law enforcement agencies as required by law; to affiliated companies and partners within our corporate group; and in the event of a business transfer, merger, or acquisition. All third parties must handle your data in accordance with this Privacy Policy and applicable data protection laws.
5. International Data Transfers
Your personal data may be transferred to and processed in countries outside New Zealand, including those where our servers, affiliates, or service providers are located. We implement appropriate safeguards to ensure that international transfers comply with legal requirements and that your data remains protected, including the use of standard contractual clauses and robust security measures.
6. Data Security
We use technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, secure socket layer (SSL) technology, access controls, regular security assessments, and staff training. While we strive to maintain the highest security standards, no system is completely infallible. We encourage you to protect your account credentials and notify us immediately of any suspected security breaches.
7. Data Retention
Personal data is retained only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods are determined based on the nature of the data, legal requirements, and the legitimate interests of the Company. After the retention period expires, data is securely deleted or anonymized.
8. Your Rights
As a New Zealand resident, you have the right to access your personal data, request correction or deletion, object to or restrict processing, and withdraw previously granted consent at any time, subject to legal and contractual limitations. You also have the right to lodge a complaint with the New Zealand Office of the Privacy Commissioner if you believe your data has been mishandled. To exercise your rights, please contact us using the details provided in this Policy.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and tailor content and advertisements. Cookies are small files stored on your device that enable certain features and functionalities. You may manage or disable cookies through your browser settings; however, this may affect the availability or functionality of some casino games.
10. Children’s Privacy
Pelican Casino does not knowingly collect or process personal data from individuals under the age of 18. The website and services are intended only for users who are at least 18 years old. If we become aware that personal data has been collected from a minor, we will promptly delete such information from our records.
11. Changes to the Privacy Policy
We may amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or service offerings. Any modifications will be posted on this page with an updated effective date. Please review this Policy regularly to stay informed about how we protect your privacy.
12. Contact Information
If you have questions, requests, or concerns regarding this Privacy Policy or our data handling practices, please contact us at [email protected]. Our privacy team is committed to addressing your inquiries promptly and transparently.
13. Summary Table: Key Privacy Practices
| Aspect | Description |
|---|---|
| Data Collected | Personal information, contact details, payment data, device info, gaming activity |
| Purpose of Use | Account management, regulatory compliance, security, service improvement |
| Data Sharing | Service providers, regulators, affiliates, legal authorities |
| International Transfers | Protected by legal safeguards and security protocols |
| User Rights | Access, correction, deletion, objection, consent withdrawal |
| Contact | [email protected] |
This Privacy Policy is effective as of the date indicated below and applies exclusively to users accessing Pelican Casino from New Zealand. Continued use of our website constitutes acceptance of these terms.
Effective date: 1 June 2026